If an order arrives damaged, please email firstname.lastname@example.org with a photo(s) attached of the item as soon as possible. Claims for misprinted, damaged, or defective items must be submitted within 4 weeks after the product has been received.
If an order seems to be lost in transit, please email email@example.com as soon as possible. For packages lost in transit, all claims must be submitted within 4 weeks after the estimated delivery date.
If an address is provided that is considered insufficient by the courier, the shipment will be returned to our fulfillment facility. Customers are liable for reshipment costs once an updated address has been confirmed.
Unclaimed shipments are returned to our fulfillment facility; the end customer will be liable for the cost of a reshipment.
Orders cannot be refunded for buyer’s remorse.
If you are unhappy with the size you have received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it is possible that the garment was mislabelled. If the garment was mislabelled and you would like a different size, please email firstname.lastname@example.org as soon as possible.